COVID-19 Information and Supports



ACT Government COVID-19 helpline
The ACT Government’s COVID -19 helpline 02 6207 7244 provides:

  • support for the more vulnerable and isolated people in our community
  • Support for those self-isolating or in quarantine
  • Health and mental health advice and referrals
  • advice and information about the ACT Government’s recent community and business stimulus packages
  • advice on COVID-19 related scams

If you need support, please call the ACT COVID-19 helpline on 02 6207 7244


ACT COVID-19 Disability Strategy 
The ACT Government has developed a Strategy to guide support people in their response to the COVID-19 health emergency. The ACT COVID-19 Disability Strategy is available on the Community Services Directorate’s website 


Critical COVID-19 information translated to 12 commonly spoken languages in the ACT

The translated material, which is updated regularly, is available via the ACT Government’s COVID-19 website


Canberra Relief Network 
The Canberra Relief Network (CRN) supports Canberrans who have been impacted by the COVID-19 health emergency  including casual workers, international students, people isolated due to COVID-19 infection, carers of individuals with COVID-19, people with disability, health and chronic illness. CRN provides food, hygiene supplies and non-perishable household essential items.
More information is available on the Canberra Relief Network website or 1800 431 133 


Canberra Strong Together 
Canberrans from all walks of life have shared their experiences of COVID-19 in an ACT Government campaign Canberra Strong Together
The best way to help stop the spread of COVID-19 is by staying at home as much as possible and practising good hygiene. So, let’s keep up the good work, Canberra.


Person-Centred Emergency Preparedness Planning Tool for COVID-19 
This is a guide to assist people with disability to get the facts about COVID-19 and to plan for how they will manage the impact of this situation. The Planning Tool is available on the Cmmunity Services Directorate’s website 


COVID-19 information for carers 
The Carers ACT website includes information and support for carers during the COVID-19 health emergency. It includes a dedicated coronavirus COVID-19 information for carers webpage. For assistance email: or phone: 02 6296 9900 





National Disability Information Helpline 1800 643 787
The Australian Government’ Disability Information Helpline provides information and referrals for people with disability, who need assistance because of COVID-19.

  • Phone (free call): 1800 643 787
  • If you are deaf, or have hearing loss or a speech impairment, you can call the National Relay Service on 133 677
  • or via Livechat link on the website 

The Helpline is available Monday to Friday, from 8am to 8pm (AEST) and Saturday and Sunday from 9am to 7pm (AEST). It is not available on national public holidays


Department of Health COVID-19 advice for people with disability
The Australian Government Department of Health has created a webpage containing COVID-19 advice for people with disability  The following accessible fact sheets have now been published on the Department of Health’s website on the Advice for People with Disability page:
For families

  • Information for Families of a person with intellectual or developmental disability during the COVID-19 health emergency


For support workers and carers


For health professionals supporting people with disability


For home care providers


A series of Auslan videos on the COVID-19 Emergency Response Plan for People with Disability has been uploaded to the front page of the Department’s YouTube channel


The Department of Health has also shared the content on their social media channels including:

Facebook Easy Read COVID-19 information

Facebook COVID-19 Disability Information Helpline




Australian government covid-19 information and resources

The Commonwealth Department of Health has published an Easy Read Resource Hub which contains a range of fact sheets and guides about COVID-19 in Easy Read format. The web collection of Easy Read materials is accessible via the following link:


COVID-19 National Health Plan for People with Disability 

The Management and Operational Plan for COVID-19 for People with Disability (the Plan) helps provide a targeted response for people with disability, their families, carers, and support workers. The Plan is available in PDF, Word, and Easy Read and is available on the Australian Department of Health webpage 


National Disability Insurance Scheme (NDIS) response to COVID-19 
The National Disability Insurance Agency (NDIA) website provides the latest information on the response to COVID-19 including a number of changes to the NDIS to assist participants and providers during the COVID-19 health emergency


COVID-19 accessible resources 
The Department of Social Services has released a range of resources including in Easy Read and Auslan about COVID-19. You can access these resources on the Disability and Carers webpage 


Resources for NDIS participants about COVID-19 

The NDIS Quality and Safeguards Commission has a COVID-19 webpage containing information for people with disability including two fact sheets for NDIS participants about COVID-19.

The first COVID-19 NDIS participant information fact sheet explains:
- What to expect from their NDIS providers
- Their rights and how to make a complaint about a provider
- What resources are available from the NDIA
- Where to find more information and resources about COVID-19

The second NDIS participant fact sheet explains what to expect from providers and workers during COVID-19, including some possible changes to the way supports and services are delivered during this time.


National Debt Helpline 
If you are in financial difficulty, free support is available at the National Debt Helpline (1800 007 007) where you can speak to a financial counsellor to receive advice. The National Debt Helpline also provides a free COVID-19 Financial Survival Guide, with information on how you can look after yourself and your family financially during the health emergency. 


Carer Gateway 
In the ACT the Carer Gateway Service is provided by Carers ACT. The Carer Gateway has a dedicated Coronavirus (COVID-19) information webpage for carers and the Carer Gateway phone line is available Monday to Friday, 8am to 5pm on: 1800 422 737 

For emergency respite, you can call your local Carer Gateway Service Provider 24 hours a day, 7 days a week, also on 1800 422 737