Customer Service Essentials Seminars

Customer Service Essentials Seminars
Tue 9 Jun 2020, 9:00am - 3:00pm Rydges Canberra Learning and skills
Employment and volunteering
Customer Service Essentials Seminars customised for the Disability Sector

This program has been designed to enhance the customer service skills of disability staff. This program has been developed to enhance the customer service skills of frontline staff (disability support staff, customer contact centre staff, care workers and other services), Administration team members, Managers and Regional Managers.

CORE FOCUS AREAS:
* Preparation and planning required to deliver good customer service
* A holistic approach to customer service
* Delivering customer service to people who might not want to be a customer
* The shift required to embracing a customer service driven delivery model
* Understanding a customers (participant/client) profile
* Creating a customer focus environment
* Internal Process vs Care Choices
* The importance of feedback mechanisms and honest communication
* Complaints Resolution
* Professional Boundaries
* The link between Continuous Quality Improvement and Customer Service

Program cost: $249 + GST
Special offer: 5+ participants: $199 + GST
(price includes morning tea, lunch and afternoon tea)

FOR IN HOUSE SESSIONS CONTACT US VIA EMAIL - info@carecfo.com.au or mobile - 0491 706 558 or 0476 068 222
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