Online workshop - Dealing with People in Difficult Situations.

Online workshop - Dealing with People in Difficult Situations.
Wed 20 May 2020, 9:00am - 1:00pm Online Workshop Personal and community support
Learning and skills
Health and wellbeing
The Dealing with People in Difficult Situations 4 hour online workshop, empowers participants with the skills and knowledge required for effective communication. The course has been designed for people in any role where they deal with people (clients, staff, friends, family etc).

At completion, participants will be equipped with the skills needed to de-escalate difficult situations and conversations as they arise, and most importantly, the value of boundary setting and self-care (both of which are imperative during this time).

Cost: $250 incl. GST per participant ($200 incl. GST per participant for charities and community organisations or pension card holders).

Learning Outcomes:
On completion participants will be competent in the following:
• Understand the foundations and framework of emotional first aid in a helping relationship
• Enhanced communication skills in difficult conversations
• Strategic focus for dealing with people in difficult situations
• Employ positive self-care and self-awareness tactics
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