Review of the NDIS Act and the new NDIS Participant Service Guarantee

The Australian Government is developing and legislating an NDIS Participant Service Guarantee to improve participant experiences with the National Disability Insurance Scheme.

The Guarantee will set new standards for the time it takes for key steps in the NDIS process. This means there will be shorter, agreed timeframes for people to get their access decision, to have their NDIS plan approved and to have their plan reviewed.

A particular focus will be on improving processes for children and participants needing specialist disability accommodation, assistive technology, or other services requiring a quote or further approval.

The new Guarantee will be in place from 1 July 2020.

To develop the Guarantee, the Government has commissioned a review of the National Disability Insurance Scheme Act 2013 (the NDIS Act). The review will focus on opportunities to make the NDIS process simpler and more straight forward and remove barriers to positive participant and provider experiences with the NDIS.

The review will consider what changes may need to be made to the NDIS legislation to support the Guarantee and set new standards into law. This may involve amendments to the NDIS Act  and the NDIS Rules, but will not change the design or intent of the NDIS.

There will be a consultation event held in Canberra on Friday, 25 October, 10am-2:00pm. 

Visit the Australian Government Department of Social Services Engage website to take a survey, read the discussion paper, find out about workshops, or make a submission.