New resources for providers - Quality and Safeguards

Wed 6 May 2020
New resources for providers - Quality and Safeguards

National Disability Services has announced there are several new resources available to assist providers in meeting NDIS Commission requirements.

Quality Management Guide [PDFAccessible]
The Quality Management Guide is a resource for developing and implementing quality management for disability service providers. For organisations new to quality management, the guide provides a starting point and a step-by-step guide, while experienced providers may find it useful for checking their existing system.

Providers need to ensure that they have a quality management system and that internal controls are in place to comply with the NDIS Commission Practice Standards within a person-centred and individualised NDIS plan environment. The resources included at the end of this guide provide templates and checklists to assist providers with oversight of a quality management system.

Quality Management and Continuous Quality Improvement Webcast 
The associated Quality Management and Continuous Quality Improvement webcast, provides a snapshot of the guide and could be used for staff training purposes.

Embedding Quality Webcast
The ‘Embedding Quality’ webcast provides organisations with strategies and resources to help expand quality processes beyond compliance with the NDIS Practice Standards. Promotes reflection on how to maintain a quality management system and embed quality practices across the organisation.

NDIS Commission requirements - What Information Providers must provide to Participants [PDF | Accessible]
This fact sheet identifies a checklist of information the NDIS Commission has determined registered providers must give to all participants. It also includes some useful resources to support providers to meet their obligations.

The NDIS Commission requirements- Implications for workers and ‘other personnel’ Webcast
This webcast is designed to explain what staff need to be aware of in relation to their responsibilities under the NDIS Commission quality and safeguards requirements. It includes;
• The expectations the NDIS Quality and Safeguards Framework has for workers and ‘others’
• Who in your organisation does the Code of Conduct apply to?
• How organisations can help staff to meet these expectations

NDIS Commission Requirement- Providers and the Audit Process Webcast
This webcast aims to assist viewers to develop an understanding of the following:
• How audit assessments relate to Provider Registration
• The requirements of auditors and the audit process
• The requirements of providers in relation to the audit process
• How the auditors develop a quote
• The operation of some key provisions of the Approved Quality Auditor Scheme Guideline's which may impact providers